Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services, including:

a. Personal Information

• Name, email address, phone number and business details.
• Payment and billing information (e.g. bank account details for duty refunds).

b. Non-Personal Information

• Browser type, IP address and other technical data.
• Website usage data collected through cookies and similar technologies.

c. Client Data

If you submit data related to refund claims, such as shipping documentation and transaction records, we store and process this information securely.

2. How We Use Your Information

We use your information to:

• Process and file duty refund claims on your behalf.
• Provide account management and client support.
• Improve website functionality and service offerings.
• Communicate updates, promotions or service notifications.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share it with:

• Service Providers: Third parties that assist us in providing services (e.g. payment processors, cloud services).
• Business Partners: Trusted partners to facilitate certain features or integrations.
• Legal Authorities: If required by law or to protect our legal rights.

4. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure or destruction.

However, no method of transmission over the internet is 100% secure. We encourage you to take precautions to protect your account.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access and Correction: Request access to or correction of your personal data.
• Data Portability: Request a copy of your data in a portable format.
• Deletion: Request that we delete your personal data, subject to legal and contractual obligations.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at [INSERT CONTACT EMAIL].

6. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

7. International Data Transfers

If you are located outside of Canada or the United States, your data may be transferred to and processed in countries where data protection laws may differ from your home jurisdiction.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. We will notify you of significant changes through our website or by email.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [INSERT CONTACT EMAIL].