Working with Drawback Hero is simple. You bring the records, we do the heavy lifting, and you only pay when a refund comes through.
We start by looking at how your business imports, sells, and exports goods. Using a sample of your import and export activity, we estimate whether there is a recoverable duty opportunity and roughly how much it could be worth. No cost, no obligation.
If the opportunity is worth pursuing, we put a short agreement in place, including an NDA to protect your data. There are no upfront fees. We work on contingency, so we only get paid a share of what we actually recover for you.
We tell you exactly which records we need and help you gather them. Where it is easier, we work directly with your customs broker, freight forwarder, and carriers to pull the source documents, so your team spends as little time as possible.
This is where the real work happens. We match your imported goods to your exports, reconcile quantities, units of measure, and product classifications, and assemble the claim with a clear supporting schedule. Accurate data here is what turns an opportunity into an approved refund.
We prepare and file the completed claim with the relevant customs authority, along with the supporting records that establish the goods qualify.
Customs may come back with questions or a request for additional documentation. We manage that back-and-forth on your behalf, respond to the reviewer, and provide whatever supporting evidence is needed to keep the claim moving.
Once the claim is approved, the refund is issued to you. We only get paid when you do. And if you keep importing and exporting, we can repeat the process so future refunds are not left on the table.
A drawback claim is only as strong as the records behind it. The goal is to connect what you imported to what you later exported, and to prove the duty was paid. These are the documents we typically work with. You will not have every item for every claim, and we will help you find what is missing.
The entry and accounting documents showing what came into the country and, importantly, that duty was paid. This is the foundation of any claim.
Itemized invoices with product or style numbers, descriptions, quantities, and sizes, so each imported item can be identified and valued.
Export or sales reports showing which goods left the country, supported by tracking numbers, shipment details, and bills of lading.
The HTS or tariff codes for your products, usually found on your import paperwork, which determine the duty and how the claim is calculated.
Supporting detail such as unit of measure and per-item weights. When a tariff code requires a specific unit of measure, the claim has to match it.
Reports from your customs broker and freight partners that back up your entries and exports. We can often request these directly on your behalf.
Why the detail matters: claims are approved on the strength of their records, not the size of the opportunity. Missing documents, mismatched quantities, or inconsistent product descriptions are the most common reasons a claim gets questioned or sent back. We prepare everything to be audit-ready before it is filed, so the claim holds up under review.
Tell us how your business imports and exports, and we'll tell you whether there's a refund worth pursuing. No upfront cost, no obligation.
Check My Eligibility →